Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
ViewR Private Limited ("we," "us," or "our") operates a Software-as-a-Service (SaaS) platform specializing in CCTV surveillance and analytics (the "Platform"). We are committed to protecting the privacy of our customers, users, and stakeholders in compliance with the applicable laws in India, including the Information Technology Act, 2000 and the Personal Data Protection Bill, 2019 (as amended or replaced).
This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services.
Information We Collect
1.1 Personal Information
Name, email address, phone number, organization details, and other contact details. User credentials, including usernames and passwords for accessing the Platform.
1.2 CCTV Data
Video footage, images, and metadata collected from CCTV cameras integrated with our Platform.
1.3 Analytics Data
Behavioral patterns, heatmaps, object detection, and other analytics derived from CCTV footage.
1.4 Automatically Collected Data
Device information, IP address, browser type, operating system, and usage data collected through cookies, log files, and other tracking technologies.
How We Use the Information
We use the collected information for the following purposes:
• To provide, maintain, and improve our Platform and services.
• To analyze video footage and generate insights.
• To enhance security and monitor compliance with safety protocols.
• To manage user accounts and provide customer support.
• To comply with legal obligations and respond to lawful requests.
• To communicate updates and promotional offers (with consent).
Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information.
We may share information under the following circumstances:
3.1 With Service Providers
We may share information with third-party service providers who assist in delivering our services, such as cloud storage providers, analytics partners, and IT service providers.
3.2 With Law Enforcement Authorities
We may disclose information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests by public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 With Consent
We may share information with third parties when we have your explicit consent.
Data Retention
We retain personal information and CCTV data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
CCTV footage and analytics data are stored for a specific retention period agreed upon with the customer.
Security Measures
We implement appropriate technical and organizational measures to safeguard your information, including:
User Rights
Under applicable Indian laws, you have the following rights:
Access and Correction
Request access to or correction of your personal information.
Data Portability
Receive your data in a portable format.
Consent Withdrawal
Withdraw your consent to data processing, where applicable.
Erasure
Request the deletion of personal data, subject to legal retention requirements.
To exercise your rights, contact us at help@viewr.in
Compliance with Indian Laws
This Privacy Policy complies with the Information Technology Act, 2000 and its associated rules, as well as any relevant provisions under the Personal Data Protection Bill, 2019.
We will update this policy as necessary to reflect changes in the legal landscape.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Phone
+91 98913 67183Address
2114-17, Tower 4, DLF CORPORATE GREENS,
Sector 74A, Gurugram, Haryana 122004